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General Documents
837P v4010A1 Companion Guide -
Adobe Acrobat Reader - Allows you to view or print files in portable document format (PDF)
ASC X12N-837 5010 Companion Guide -
Browser SSL Security Settings - SSL Browser Settings Guide
Connect2Infinedi v.5.2.1 - Transmission software that allows your office to send insurance claims electronically over the phone lines using a modem, or over the internet using a Secure FTP transfer. This software is usable by Infinedi clients only, you will be given a username and password after the enrollment process is complete.
HIPAA compliance 2012 -
Installation Instructions - Connect2Infinedi installation instructions
I-Pay User Guide PDF -
SecureCare ePay Instructions - Guide to Setting up User Wallet for SecureCare payment gateway
Customer Service Documents
02/12 CMS-1500 Professional Crosswalk to ANSI 5010 -
08/05 CMS-1500 Professional Crosswalk to ANSI 5010 -
5010 Upcode Gap Analysis - An explanation of the major and minor specification changes in ASC X12 5010.
ANSI Secondary Companion Guide - An explanation of the requirements for sending secondary claims in ANSI format.
Auto Pay Authorization Form - Authorize Infinedi to place charges on a credit card.
Cancel Account Request Form -
Change of Information Request Form - Provide the change of information request to Infinedi.
Common VIC Error Messages -
Glossary Of Terms - A glossary of commonly used terms when dealing with claim payment topics.
HIPAA ANSI 5010 Conversion Memorandum -
Infinedi Frequently Asked Questions -
Infinedi Holiday Cookbook - Enjoy the Infinedi Holiday Cookbook for 2012
Multiple Users Form - Add, change, or delete individual user access for Q-Services.
NET Correct User Instructions - Instructions for using the new online claim correction tool.
Online Claim Correction Reference Guide - Information regarding online claim editing.
Online Editors - An explanation of the two claim editors.
Payer ID and Payer List Instructions - Instructions to view, search, sort or filter Payer List details.
Provider Info Sheet - Add, change, or delete provider information
Sample T-ERA - Infinedi's new Translated ERA (T-ERA)
SBSupport MAC Users 2013 - SBS Support for Mac Users 2013
Secondary Print Image Claim Electronic Processing - Sending Secondary Print Image Claims Electronically
System Info Form - Provide Infinedi information about your Practice Management System and Operating System.
VIC Light and Icon Legend - A list of the lights colors, icons, and their meaning.
VIC New Release Alert - A description of some of the new features that are or will be available through VIC.
VIC Notes Instructions - Instructions for using the new "Notes" feature in our VIC tool.
Windows8 Compatibility mode walkthrough 012213 - How to configure Windows 8 IE to work with the Infinedi Claims Editor
Worker's Comp, Auto & Personal Injury Claims Instructions - Instructions to download the fax cover sheet for Worker's comp, Auto & Personal injury claims.
Practice Management Software Guides